Gear up issues when yous redeem a gift card

Google Play gift cards can exist redeemed for credit in the form of Google Play balance. Y'all can utilise your balance to purchase content on Google Play.

If you take trouble when you attempt to redeem a promotion:

  • Make sure it'southward a Google Play gift card. We can't accept other types of gift cards.
  • Make sure you lot type the code correctly. Don't use spaces or dashes.

Common problems with gift cards

Tin't read the lawmaking on the souvenir card

First, try to browse your gift carte du jour:

  1. On your Android phone, open the Google Play app Google Play.
  2. At the tiptop right, tap the Profile icon.
  3. Tap Payments & subscriptions and then Redeem gift lawmaking.
  4. Tap Scan gift bill of fare.

If you can't read your lawmaking, contact our support team for help. When you lot contact united states, you need:

  • A picture of the dorsum of the carte: The card's series number must be visible.
  • Your receipt: We need your proof of purchase.

Code invalid or input wrong

Commencement, endeavor to scan your gift card:

  1. On your Android phone, open the Google Play app Google Play.
  2. At the top correct, tap the Profile icon.
  3. Tap Payments & subscriptions and then Redeem gift code.
  4. Tap Scan souvenir card.

If you can't browse your gift card, yous can enter the code manually. Make certain you lot enter the code correctly. Don't use spaces or dashes when you enter the code, and check that y'all input the right letters.

If it still doesn't work, your gift bill of fare may non be activated. Gift cards bought at physical stores must be activated past the seller when they're purchased. Google tin can't activate gift cards on behalf of the store.

  • To check if the gift card was activated, contact the retailer where you purchased the menu or the company who issued the lawmaking.
  • If the store confirms the card is activated and you yet get an error bulletin, contact u.s. for assist.

Code was already redeemed

If you get an fault that says your lawmaking was already redeemed, then information technology can't be redeemed once more. The credit should announced in your Google Play balance. Larn how to check your Google Play balance.

If you can't find the credit:

  • Make sure you're signed in to the aforementioned account you used when you redeemed the code. Acquire how to switch accounts.
  • Check that friends and family members who may take had access to the code didn't redeem it.

For privacy and security reasons, we tin can't share whatsoever data about the Google Account where a gift carte du jour is redeemed.

Your Google Play balance reached its limit

There are limits for the total value of your Google Play balance. You can't redeem a promotion if its value puts your balance over the limit for your land.

To redeem the promotion:

  1. Spend some of your balance.
  2. Wait 24 hours.
  3. Attempt to redeem the code once more.

Other souvenir card errors

Error Message Solution
"Couldn't redeem this lawmaking. This code can but be used in [state/region]. See the Souvenir Card terms of service."

Y'all must be a resident of the country where the promotion is offered. Confirm the payment method matches your habitation country.

In some cases, you must physically be in the country or region. If you lot recently moved to another country, yous may need to change your Google Play state.

For more than information, bank check the Google Play souvenir card and prepaid residue Terms of Service.
"We need more info to redeem your gift bill of fare. Send the states details." To aid our team investigate the issue, submit this form.
"There is a problem with that code. Endeavour a unlike one or learn more." To assist our team investigate the effect, submit this form.
"Can't redeem your souvenir card due to an issue with your business relationship." Y'all may need to verify and update your information. Larn how to ready problems with payments.
"We demand you to verify your identity before we allow yous to add balance to your Google Play account."

Larn how to update and verify your identity and tax information.

If your identity cannot be confirmed, you may lose access to your Google Play rest.

Related resources

  • Add to & check your Google Play remainder
  • What you can buy with your Google Play balance
  • Your payment was declined due to an upshot with your account

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